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Patient Satisfaction Measures

We feel that the patient/family experience with Providence is the most important part of caring for our community. We ask patients about their experience with us through Press Ganey and the Centers for Medicare and Medicaid (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey.
Standard patient satisfaction surveys include:
  • Inpatient experience
  • Emergency department
  • Ambulatory/day surgery
  • Outpatient experience
  • Hospital Consumer Assessment of Healthcare Providers and Systems


PAMC - Providence Alaska Medical Center
PKIMC - Providence Kodiak Island Medical Center
Note: The HCAHPS data displayed on this page is not the same data posted on the Hospital Compare website. The data posted on the Hospital Compare website is from a period approximately 9-12 months prior and has been adjusted using the CMS patient-mix adjustment model. The results on this page are unadjusted and represent the surveys received during the previous quarter.
For more information
For more information about Providence Health & Services Alaska quality measures, please visit the Hospital Compare website. To find general health information, visit our online health library or read our Healthy Alaska journal of wellness and good health care.
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