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Disclosing Unanticipated Medical Outcomes

October 2, 2014, 9:30-11:30am AKT

Title: Disclosing Unanticipated Medical Outcomes: It's the Law… What?!?

Registration: Register Online

Abstract: The good news? There are now laws in AK around disclosing errors to patients/families. The bad news? It can be intimidating, stressful and if done improperly may result in compounding legal issues. The really good news! Providence is hosting Claire Hagan to give a presentation on the changes to the laws pertaining to disclosing error to patients/families and will offer best practices and materials for us to use in implementing a program here at Providence that best supports you and your patients in the future. Join Claire on Thursday October 2nd at 9:30am for a 2-hour session on Disclosing errors, she'll give us the rundown on the changes to the laws and provide us with tools and information to assist us in establishing a consistent practice of disclosure.

Disclosing unanticipated medical outcomes is the moral and professional expectation of Providence and groups such as the American Medical Association, the Joint Commission, American Academy of Physicians, the National Patient Safety Foundation and the National Quality Forum. Understanding how to do disclosure compassionately and successfully takes planning and thoughtfulness. On July 8, 2014 the Governor of Alaska signed into law a bill protecting medical providers from malpractice suits simply for saying "I'm sorry". On July 8, 2014 House Bill 250 protecting medical providers from malpractice suits simply for saying "I'm sorry" was signed into law by the Governor. It makes expressions of apology or sympathy by a health care provider inadmissible as evidence in a medical malpractice case. House Bill 250 follows similar legislation passed in 30 other states.

Target Audience: This continuing medical education activity is designed for Physicians, Nurses and Allied Health Professionals practicing in Alaska.

Learning Objectives: Following completion of this activity, learners will be better prepared to:
  • Describe the rationale for openness
  • Enumerate the benefits of disclosing errors to patients/families
  • List the qualities of an effective disclosure
  • Apply skills for engaging in effective disclosure conversations with patients & families
  • Practice skills in a range of situations
  • Describe the changes to the laws in AK pertaining to disclosure
About Claire Hagan
Claire Hagan is a certified faculty member of IHC teaching Disclosing Unanticipated Medical Outcomes Workshop. She has a Master's Degree in Health Law and is a Certified Professional in Health Care Risk Management.  For the last ten years Claire has worked for Providence as a Complex Claims Manager handling serious medical professional claims.  She regularly teaches Risk Management courses throughout Providence for ambulatory care and acute care providers, as well as hospital staff.

Accreditation & Designation Statements
Providence Health System is accredited by the Washington State Medical Association to provide continuing medical education for physicians.
Providence Health & Services Alaska designates this live activity for a maximum of 2.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Instructions for Obtaining CME: The following are required to obtain CME credit for this activity:
  • Review the information below
  • Register/Sign-in for the activity
  • Attend the session for which CME credit is sought in full
  • Complete the post-activity evaluation form sent by email following the event
After we receive your completed evaluation, we will forward a certificate of completion for you to use as documentation of attendance. If you do not receive your certificate within 30 days following the event, please email Sara Lovell at

Detailed CME Information & Instructions for Obtaining Credit
Definition of CME & Content Validity Attestation: Continuing medical education consists of educational activities which serve to maintain, develop, or increase the knowledge, skills, and professional performance and relationships that a physician uses to provide services for patients, the public, or the profession. The content of CME is that body of knowledge and skills generally recognized and accepted by the profession as within the basic medical sciences, the discipline of clinical medicine, and the provision of health care to the public. The content of this activity was developed under the supervision of the Providence Health & Services Alaska's Education Committee, according to the following specifications:

1. All the recommendations involving clinical medicine in a CME activity must be based on evidence that is accepted within the profession of medicine as adequate justification for their indications and contraindications in the care of patients.

2. All scientific research referred to, reported, or used in CME in support or justification of a patient care recommendation must conform to the generally accepted standards of experimental design, data collection and analysis.

3. Providers are not eligible for ACCME accreditation or reaccreditation if they present activities that promote recommendations, treatment, or manners of practicing medicine that are not within the definition of CME, or known to have risks or dangers that outweigh the benefits or known to be ineffective in the treatment of patients. An organization whose program of CME is devoted to advocacy of unscientific modalities of diagnosis or therapy is not eligible to apply for ACCME accreditation.

Statement of Independence: Providence Health & Services Alaska has rigorously reviewed the content of this CME activity and/or its related materials to ensure they promote improvements or quality in healthcare and not a specific proprietary business interest of a commercial interest, as well as to confirm that presentations give a balanced view of therapeutic options. Use of generic names will contribute to this impartiality. If the CME educational material or content includes trade names, where available trade names from several companies have been used, not just trade names from a single company.  

Financial Relationships & Conflict of Interest Disclosure Statements: All persons (planners, reviewers and faculty/presenters) in position to control the content of this activity are required to disclose to Providence Health & Services Alaska any relevant financial relationships (including those of a spouse/partner) occurring within the last 12 months with any ACCME-defined commercial interests. (Please visit the ACCME website for detailed information pertaining to this policy.)

Disclosure of Relevant Financial Relationships: The Planners, Reviewers & Faculty members (speakers/presenters) for this activity do not have any relevant relationships to disclose.

Appropriate Management of Commercial Support: Providence Health & Services Alaska's Education Committee has authority and complete control of the planning and implementation of this educational activity and attests to the fact that is was planned and implemented in accordance with the ACCME's accreditation requirements and policies, including the Standards for Commercial SupportSM. In accordance with the Standards, Providence Health & Services Alaska must disclose the source and type of support received from commercial interests. Providence received commercial support from the following ACCME-defined commercial interests. These organizations had no influence over the planning and/or content of the educational activities or selection of topics and/or faculty.

Disclosure of Commercial Support:
Financial Contributions In-Kind Contributions
No commercial support was received for this activity